Frequently Asked Questions


1. HOW MUCH IS THERAPY?

Licensed Therapist Fees: John Stacy, LPC, Melinda Meyers, LPC, ATR-BC, and Elizabeth (Liz) Wieschhaus, LPC self-pay rates are $150 per 50-minute session; $170 for the initial assessment. For self-pay clients sliding scale may be an option based on financial need. In-network insurance rates are based on the negotiated contracted rate for sessions.

Resident Fees: Lisa Ellison, MA, Resident in Counseling self-pay rates are $100 per 50-minute session; $100 for the initial assessment. Family therapy is self-pay at $120 for 50-minute session; $150 for initial assessment. In-network insurance rates are based on the negotiated contracted rate for sessions.

For all therapists, rates of service may change if additional time is needed for your session beyond the scheduled time.

The balance is due at the time of service. Co-payments and deductibles, if applicable, will be charged the end of each session to your card on file.  We do require a credit card on file for all clients regardless of insurance status. Please check your benefits prior to appointments to know your responsibility.

If you need assistance on understanding insurance benefits, please contact our office at (757) 632-0343.

Additional Fees :

  • There is a $35.00 fee for insufficient funds for returned checks.

  • No show/late cancellations within 24 hours are subject to a $50 fee that is not billable to insurance and will be charged to the card on file. All clients are asked to sign a our No Show/Late Cancellation policy to acknowledge understanding prior to the first visit.

  • There is a charge of $50.00 for writing a letter and $75.00 for completing treatment related paperwork.

2. DO YOU OFFER ONLINE OR IN-PERSON SESSIONS?

We currently offer both In-person services at 1216 Granby Street Suite 211, Norfolk, VA. 23510 and Telehealth sessions via a HIPAA compliant online platforms. Please discuss your preferred modality with your therapist at time of booking.

3. HOW DO I SCHEDULE A SESSION?

If you are new to our practice please complete the form on the Contact Us section or send us an email at info@redefinetherapy.net with your name, phone number, type of insurance (if using), availability, and a brief description of the services you are looking for. We will get back to you within 2 business days for a 15 minute consultation to discuss this in further detail and determine next steps.

For current clients, please reach out to your therapist directly for scheduling.

4. HOW DO I CANCEL OR CHANGE AN APPOINTMENT?

If you are a current client, or have an appointment scheduled, contact your therapist directly to reschedule or cancel your session. We can be reached via email, text, or by phone:

Please note that we do have a 24 hour policy, and cancellations within 24 hours are subject to No Show/Late Cancellation Fee. Failure to communicate with your therapist may prevent future appointments being scheduled.

5. DO YOU ACCEPT MY INSURANCE?

John Stacy, LPC, CSAC is in-network with most commercial insurances:

  • Aetna

  • Anthem

  • Cigna

  • Optima/Sentara Health Plans

  • Optum/UnitedHealthcare

  • Most Medicaid plans

Melinda Meyers, LPC, ATR-BC is in-network with most commercial insurances:

  • Aetna

  • Anthem

  • Cigna

  • Optima/Sentara Health Plans

  • Optum/UnitedHealthcare

  • Most Medicaid plans

Liz Wieschhaus, LPC Is pending in-network status with Anthem, Aetna, and Cigna insurances. At this time, she may complete single case agreements with Anthem BC/BS or OON benefits. Also accepts self-pay.

  • Aetna commercial plans

  • Certified Tricare Out of Network provider.

  • Optima/Sentara Health Plans commercial and medicaid plan

  • Optum/UnitedHealthcare commercial and medicaid plans

  • Virginia Medicaid

Lisa Ellison, MA, Resident In Counseling accepts commercial plans for Aetna, Cigna and Sentara Health Plans and several Medicaid-only plans:

  • Aetna

  • Aetna Better Health - Medicaid

  • Anthem Healthkeepers - Medicaid only

  • Cigna

  • Molina Healthcare - Medicaid only

  • Optima/Sentara Community Care - Commercial and Medicaid

  • United Healthcare Community - Medicaid only

If you are out of network we can provide a superbill that you can submit to your insurance, however Redefine Therapy, LLC cannot guarantee your out-of-network insurance provider will reimburse your claims . We strongly suggest that you call your insurance provider to understand your financial responsibility for your specific plan before starting therapy.

6. WHAT SHOULD I EXPECT AT THE FIRST VISIT?

Your initial session is an opportunity for our therapists to get to know you, your needs, and to ensure a good therapeutic fit. As part of this we will discuss with you your motivations for seeking therapy and begin to map out treatment objectives in line with your goals. We will take time to assess your current symptoms, such as feelings of anxiety, depression, grief, or any additional symptoms you may be dealing with. Because we recognize the relationship between physical and mental health, we also thoroughly review with you your current and prior medical conditions and medications or supplements that you are taking.

7. HOW LONG ARE SESSIONS? HOW OFTEN DO WE MEET?

Initial sessions last for approximately one hour. Regular therapy sessions after this will be around 50 minutes in length either weekly, bi-weekly, or monthly. You and your therapist will work together to determine the best frequency schedule for you based on your concerns and treatment objectives.

8. WHAT IS EMDR THERAPY?

EMDRIA has the following definition on their website explaining EMDR therapy:

“EMDR is a structured therapy that encourages the patient to briefly focus on the trauma memory while simultaneously experiencing bilateral stimulation (typically eye movements), which is associated with a reduction in the vividness and emotion associated with the trauma memories. Eye Movement Desensitization and Reprocessing (EMDR) therapy is an extensively researched, effective psychotherapy method proven to help people recover from trauma and PTSD symptoms. Ongoing research supports positive clinical outcomes showing EMDR therapy as a helpful treatment for disorders such as anxiety, depression, OCD, chronic pain, addictions, and other distressing life experiences (Maxfield, 2019). EMDR therapy has even been shown to be superior to Prozac in trauma treatment (Van der Kolk et al., 2007). Shapiro and Forrest (2016) share that more than 7 million people have been treated successfully by 110,000 therapists in 130 countries since 2016. “ (Source: https://www.emdria.org/about-emdr-therapy/)